Support
How can we help?
Most questions are answered below. If you’re still stuck, email us and we’ll get back to you.
Email support
Troubleshooting
My bank is asking me to sign in again
Banks sometimes ask you to confirm your login again, for example after you change your password. When the app asks you to sign in again for a bank, follow the prompt to re-link it through Plaid. Your tree comes back once the bank is reconnected.
I see the same bank twice
If a bank shows up twice, remove the duplicate connection in the app and keep one. Removing a bank connection only removes it from Kold Hard Kash. It doesn’t change anything at your bank. If a duplicate won’t go away, email us.
Delete your account and data
- Open Kold Hard Kash.
- Choose Delete Account and confirm.
This deletes your account and data from our server and disconnects your banks at Plaid. You can also ask by email. Full details.